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Staff Extender and Business Support
Courage Partners offers a range of tailored organisational and business support services
to assist your organisation's needs, from providing operational "staff extender"
resources, through to complex problem identification and facilitation of
solutions. While having the capacity to provide support services over the
longer term, we are recognised for providing assistance with those small but
difficult problems that often present a dilemma for clients as to where to look
for help, especially when the requirement may be for a couple of days and needs
for staff resources are immediate.
This support involves the provision of professional assistance by consultants who
possess the experience needed to meet overload situations without lengthy
inductions and constant supervision. In this role,
the Courage consultant can work independently or alongside you as an extension
of your team to assist you achieve your objective, or write your report.
Courage has a particular depth of expertise in research, survey design and
conduct, organisational development and training services. Our consultants
can also provide business support services in a range of other disciplines
including, but not limited to the following:
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 Facilitation/stakeholder consultation
- Preparation of key documents and briefs
- Project management
- Contract management
- Management and project reporting
- Financial modelling
- Accrual and output budgeting and reporting
- Financial Statement preparation
- Tender preparation and evaluation
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Some examples of business support services
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Organisational Development and Training Services
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Courage Partners' consultants possess significant training, adult and group facilitation expertise.
Our consulting team can assist you in the following organisational development areas:
- Change management strategies and training
- Performance Management
- Myer Briggs Type Indicator (MBTI) support
- Workshop facilitation
- Client focus workshops
- Development of procedures/manuals
- Training and Development
- Skills/needs analysis
- Training design
- Training delivery
- Training review
Projects that are indicative of the Courage capability
Survey Design and Conduct
Courage Partners has considerable
experience in research and information gathering, using a range of approaches
including the design and use of survey instruments. Courage specialises in
smaller and focused surveys pitched at a senior level which are often supported
through the use of other information gathering techniques such as interviews.
Our consultants can design, develop and administer surveys (and other
information gathering tools) to meet your requirements, analyse and report results to assist you in the
following processes:
Survey design, and questionnaire development takes place through an iterative process
of consultation and development with the client and appropriate stakeholder.
Courage places great emphasis on this initial phase to ensure that effective
information will be derived from the questions asked. Some of the areas in which Courage Partners’ consultants have conducted research and survey work include:
- Client satisfaction
- Service delivery
- Pilot evaluation
- Review of performance systems and guidelines
- Evaluation of evaluations – did they add value?
- Staff opinion/attitudes
- Gathering information in support of larger research projects
Example of recent survey projects undertaken
- Sydney Airport Corporation - Facilitation services working with airline operators, retailers, and government agencies at Sydney airport to develop operational procedures for Sydney International Terminal.
- Department of Defence - Survey support to project team reviewing a major Defence/Industry course.
- Department of Transport and Rural Services - Advice in the development of performance indicators, and conduct of a training workshop for staff.
- Department of Industry, Tourism and Resources - Financial planning for the establishment of the National Offshore Petroleum Safety Authority.
- Department of Finance & Administration - Preparation of the Department's Portfolio Budget Statements and the Portfolio Additional Estimate Statements.
- ACT Chief Ministers Department – Reconciliation of the asset register and preparation of monthly management reports.
- Department of Defence – Provided project support services to the Office of the Chief Information Officer.
- Macquarie University - Understanding workshops for course development and marketing strategy.
- National Office of the Information Economy/Department of Communications, Information Technology and the Arts - Conduct of staff training workshops for exceptional client service.
- Department of Education, Science and Training - Conducted workshops to assist staff in designing evaluation process.
- Australian National University - Conduct of workshops to assist staff to undertake change management.
- Strategic and Defence Studies Centre - Conduct of client service training workshops.
- Police - Development of series of trans-national crime based presentations, case studies and hypotheticals for delivery to international colleague organisations.
- Department of Defence - Development of Evaluation Manual.
- Centrelink - Developed the Evaluation Manual Handbook for guidance of senior managers and officers conducting evaluations.
- Australian Command and Staff College - Participation in the delivery of modules on behalf of the Centre for International Strategic Analysis and part of the Australian Command and Staff Course program. Sessions include involvement in strategy hypotheticals and syndicate presentations.
- Department of Health and Ageing - Review of the Department’s management model, and its role in performance management.
- Attorney General’s Department - Design and conduct of an internal survey of staff perceptions and attitudes to the performance improvement program.
- Department of Defence - Designed and delivered “Leading Change” national workshops to facilitate the management of transition and change.
- Public Sector and Merit Protection Commission - Delivered “managing service delivery" and "leadership change” streams of the University accredited Public Sector Management Course.
- Australian National Audit Office - Authored chapters for the Better Practice Guide on internet delivery decisions.
- Sydney Airport Corporation Ltd - Assisted with the design and development of a Terminal Operations Manual for use at Sydney International Airport.
- Department of Defence - Provision of consulting and project management training for retiring senior Australian Defence Force members.
- National Library of Australia - Online satisfaction survey and reporting of results.
- Australian Bureau of Statistics - Design and conduct of a survey of subscribers of the ABS Austats database to provide performance information on their level of satisfaction.
- Australian National Audit Office - Design, development and conduct of a series of surveys, and supporting interviews, to provide performance information and feedback from relevant public sector agencies on ANAO performance audits, financial statement audits, and other better practice initiatives.
- Sydney Airport Corporation Limited - Conduct (on a six monthly basis) a survey of the airport community to monitor the performance of the Australian Protective Service at the airport.
- Department of Defence - Design and conduct of a survey, and supporting interviews, as part of a review to gather feedback from stakeholders on their views of the Defence Industry Studies Course.
- Attorney General’s Department - Design and conduct of a survey of staff attitudes and perceptions of the program for performance improvement.
- Department of Transport and Regional Services - Design and conduct of a surveys as part of a post implementation of Rural Transaction Centres.
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